Call Us Today For A Free Quote | 866.940.1101
Professionals Insuring Professionals

Lee NorcrossHow do Attorney Malpractice Claims begin?  When a client expects one result, but gets another result, it’s not uncommon for a client to sue or allege attorney malpractice.  What can you do to help protect your law firm from legal malpractice claims?  When explaining the services that you will provide to the client, never leave what legal services will be provided open to interpretation.  

Strong communication is the best way to ensure that client expectations are set properly from the beginning of the attorney/client relationship. Become a better communicator with your clients by following these tips:

  1. Keep an open line of communication: Even if a client is bad at staying in touch, it’s important that you continue to communicate.  For long running cases, make sure that you continue to communicate in the manner that the client prefers.  If you need answers to questions, and do not receive a response to an e-mail, don’t assume that the client is ignoring you, (s)he may never have gotten the e-mail.  (Not the 1st time communication gets caught in a spam filter.)  If that client does not respond to the e-mail.  Pick up the phone.  Continuous communication helps prevent things from getting heated.   By all means make sure that you thoroughly document all client communications.
  2. Have an effective client engagement/disengagement letter process:  The client engagement letter needs to state precisely what services you will and will not provide, along with expected deadlines and costs. Discuss the engagement letter legal services with the client so they understand before signing.   When your legal services come to a close, make sure to send out a disengagement letter closing the attorney/client relationship. (Your local bar is a good source for boiler plate engagement/disengagement letters.)
  3. Don’t hide undesirable information: Mistakes happen and things go wrong. It’s part of life. But instead of trying to hide a missed deadline or bad result from a client, it’s better to explain the problem once it’s noticed.  (Also likely required by rules for professional conduct.) If possible make a plan to address this issue to keep damage to a minimum.
  4. Get lawyers professional liability insurance: Even the best attorneys can run into problems and errors do happen.  Sometimes even with the best communication skills and even the best possible result for your client, you will get sued for attorney malpractice.  It’s highly recommended that you protect your law practice and your personal assets with attorney malpractice insurance.
  5. If you get sued: Notify your Lawyers Professional Liability Insurance carrier as soon as practical.  Many attorney malpractice insurance policies have deadlines and spell out exactly how claims are reported to the carrier.  Make sure to follow those guidelines.  Consult your agent if you have any questions on claims reporting.
Share |

No Comments

Post a Comment
Required (Not Displayed)

All comments are moderated and stripped of HTML.
Submission Validation
Change the CAPTCHA codeSpeak the CAPTCHA code
Enter the Validation Code from above.
NOTICE: This blog and website are made available by the publisher for educational and informational purposes only. It is not be used as a substitute for competent insurance, legal, or tax advice from a licensed professional in your state. By using this blog site you understand that there is no broker client relationship between you and the blog and website publisher.
Blog Archive
  • 2019
  • 2018
  • 2017
  • 2016
  • 2015
  • 2013
  • 2011

View Mobile Version
Quick Contact
We love referrals! And thank you even more for your continued business.
Customer Service
Self policy service any time of the day, directly from our website.
Join Our Newsletter
Stay in touch with the latest events, news and offers we have.
From Our Blog From Our Customers
Read More Read More
Facebook Twitter LinkedIn Google Maps
Stay In Touch With Us Helpful Site Links Contact Us
Sign up now to receive new and updates 5075 Cascade Rd. SE, Ste. E
Grand Rapids, MI 49546

Local: 616.940.1101
Toll Free: 866.940.1101
We have the expertise to find you the right coverage at the right price 
Powered by Insurance Website Builder