A recent JD Power Study on small business commercial insurance showed increasing dissatisfaction by smaller businesses in their commercial insurance offerings and service.  Some of the key findings of the study were:

1.       Overall customer satisfaction in the small commercial insurance market has increased. Satisfaction improved for larger small businesses (11-50 employees), but declined for the smaller businesses (five-10 employees) and remains steady among the smallest businesses (fewer than five employees).

2.       Service interactions was the most important overall customer satisfaction, which contributed to  sharpest declines this year, driven by customer dissatisfaction with agent/broker interactions.

3.       The preferred service interaction for small business insurance customers split between agent in-person/phone and website. Other agent interactions were agent e-mail/text; customer service e-mail/text ; customer service phone; and mobile app.

4.       Even though the preference for self-service has grown and most people still prefer in person contact.


L Squared Insurance Agency works almost exclusively with small firms.  L Squared firmly believes that personal interaction with a licensed agency to work with firms navigating the issues associated with claims made insurance coverage is the best way to go.  We will communicate with you the way you prefer be it fax, mail, e-mail or phone.  We firmly believe that your professional liability insurance; malpractice insurance; and errors and omissions coverage is too important to force individuals and firms to try to go through a website to answer all of your questions.  The insurance carriers that we work with specialize in.

So unlike those mega agencies that are owned by a remote manager or foreign parent that really just wants your money.  We welcome the opportunity to earn your business and will provide you with superior service with access to the appropriate insurance markets to meet your insurance needs.  Answers to your insurance needs are must a phone call away.

Posted 4:46 PM

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