Excerpt from the August 26, 2020 Attorney Protective Webinar of Top Ten Tips
1. Be consistent -establish consistent policies and procedures for billing & collection that all attorneys and staff must follow
2. Be predictable –no bill should be a surprise; be sure you have discussed possible outcomes and costs along the way
3. Be timely -don’t underestimate the importance of timeliness as an effective risk management tool, both in doing the work and billing for it
4. If you have too many clients not paying their bills, there is a systemic problem to address with the firm or with a lawyer
Happy Clients + Happy Staff = Lots of Business
Contact Me Today
Lee Norcross, MBA, CPCU
Managing Director, CEO
(616) 940-1101 Ext. 7080