Call Us Today For A Free Quote | 866.940.1101
Professionals Insuring Professionals

You can’t undo a data breach once it happens, but you can help mitigate the data breach damage and save your firm’s reputation by responding correctly.

Early warning signs of a breached include erratic behavior of computers such as new software suddenly appearing on your hard drive, new features/functions mysteriously added to your web browser toolbar, and antivirus software settings that are changed or turned off seemingly on their own.

Here are four steps you should take if your firm experiences a data breach.

1. Investigate whether it is a Breach?

Determine whether the warning signs you are experiencing are the result of an actual breach or a software glitch. Consult with your software vendors to determine if there is a software bug. If it turns out you’re dealing with a data breach, you will need to identify:

  • All the computer systems and applications affected
  • The origin of the breach
  • The identity of all victims including clients, staff and vendors

2. Contain the Breach

Shut off all possible paths that the breach could be coming through and stop data traffic to those affected areas. This may include:

  • Rerouting network traffic
  • Obtaining an uninfected backup copy of critical data and restoring it to a new network
  • Abandoning the previous infected network
  • Changing all passwords

You should also keep track of all the costs and expenses involved in containing the data breach as this will be needed when you file a criminal report and a data breach insurance claim.

3. Notify Those Impacted

Make sure that the affected victims learn of the breach from you and not from the media or other sources. Your firm’s reputation and sheer existence is on the line, how well you manage notifications and when you notify possible victims is of critical importance.

The first people that you want to notify are affected staff. From there you should notify your data breach insurance carrier, local law enforcement agency and the FBI. These entities can guide you on how to contain your data breach and when to notify customers and vendors. Data breach insurance provides valuable support services to help their firms successfully manage data breaches so they can continue after an incident.

4. Manage Client Relations and Communications

How you break the news of the breach to your clients, vendors and the public can be a strong determining factor of whether your firm survives or closes. It’s common to send out an email, but also set up a process and train your staff on how to respond to questions that affected individuals may have. In your communications, it’s important to accept responsibility, explain why the breach happened and the steps you are taking to make things right.

It’s also important that you explain how you will prevent this from happening in the future. Lastly, if you’re providing credit monitoring or any other service or special offer, include information on that in your notifications.

Posted 1:03 PM

Share |

No Comments

Post a Comment
Required (Not Displayed)

All comments are moderated and stripped of HTML.
Submission Validation
Change the CAPTCHA codeSpeak the CAPTCHA code
Enter the Validation Code from above.
NOTICE: This blog and website are made available by the publisher for educational and informational purposes only. It is not be used as a substitute for competent insurance, legal, or tax advice from a licensed professional in your state. By using this blog site you understand that there is no broker client relationship between you and the blog and website publisher.
Blog Archive
  • 2019
  • 2018
  • 2017
  • 2016
  • 2015
  • 2013
  • 2011

View Mobile Version
Quick Contact
We love referrals! And thank you even more for your continued business.
Customer Service
Self policy service any time of the day, directly from our website.
Join Our Newsletter
Stay in touch with the latest events, news and offers we have.
From Our Blog From Our Customers
Read More Read More
Facebook Twitter LinkedIn Google Maps
Stay In Touch With Us Helpful Site Links Contact Us
Sign up now to receive new and updates 5075 Cascade Rd. SE, Ste. E
Grand Rapids, MI 49546

Local: 616.940.1101
Toll Free: 866.940.1101
We have the expertise to find you the right coverage at the right price 
Powered by Insurance Website Builder